Online/Remote Instruction Available 
Lean is a philosophy that intends to affect the culture of any workplace from manufacturing to healthcare. The goal of Lean is to strive for zero defects when related to the processes employees and managers utilize every day. This course will provide employees with basic knowledge of how to look at their jobs in a new light and make them as efficient as possible, ultimately creating a winning workplace culture and increasing the bottom line.

Online/Remote Instruction Available
The Kaizen Principle was created by Toyota over 40 years ago. Kaizen, which in Japanese translates to “good change,” is based upon the belief that continuous, incremental improvement adds up to significant change over time. Students will be introduced to the core tenets of continuous improvement; standardizing processes; focusing on measurability and evaluation of data; comparing results against requirements; innovating new and better habits; responding to changing circumstances and evolving your methods over time.

Online/Remote Instruction Available
Value Stream Mapping is an essential Lean tool which allows you to see a top-down overview of your business processes. Students will be trained to take a realistic look at internal processes and identify waste and inefficiencies. Additionally, students will be taught to approach wasteful processes with common sense solutions through the use of the seven steps of Value Stream Mapping.

Online/Remote Instruction Available
This class is meant to assist supervisors, or aspiring supervisors, to work with others to create a mindset that desires to be part of solutions and not exacerbate problems. The nature of any work presents daily challenges. How a person approaches these challenges ultimately defines the success of the employee and the organization.

Online/Remote Instruction Available
More than 10,000 baby boomers are retiring a day, a trend that is expected to continue for the foreseeable future. This departure from the workforce has created a leadership gap for many companies across all industries. This course is designed for businesses that have a need to train current, oftentimes younger, employees that have little leadership or supervisory experience.

Delaware County Community College employs instructors with real-world leadership experience, especially in the manufacturing, technical and skilled trade areas. The College will match instructors that are a good fit for your business and assist with goals and deliverables.

This 48-hour course can be customized to fit any schedule, including evenings and weekends. Training can take place at your business or at one of our Delaware or Chester County locations.

TOPICS INCLUDE:

• Communication Skills for Successful Supervising
• Concept of Lean
• Dealing with Difficult People: Setting Expectations and Managing Performance
• Email Etiquette
• Fundamentals of Supervising
• John Maxwell Leadership Gold Principles
• Role-Playing Exercises

This is an in-depth review of project management principles and aligns with the Project Management Institute’s A Guide to the Project Management Book of Knowledge-Sixth Edition. It is designed specifically for managers new to, or just starting in, the project management area. This course brings you up-to-speed in current principles and practices of project management. Taught by certified Project Management Professionals working in the field, as well as academic practitioners, you will immediately apply what you have learned.

Online/Remote Instruction Available
This course is designed to equip you with knowledge of the principles necessary for formal public speaking with an emphasis on organization, evidence, language use, strategy, delivery and business ethics.

To schedule a class, please contact us at training@dccc.edu. Dates and times are flexible to meet your needs.

Contact us for custom training opportunities at training@dccc.edu.

Most of the skilled, manufacturing and advanced technology occupations require a strong base in basic mathematical knowledge. This class will focus on the areas of need after an evaluation is made by College which will determine content and length. Areas of remediation may include, but are not limited to, the following: fractions, basic geometry, the Pythagorean Theorem, algebra and basic division and multiplication.

This course will demonstrate how to locate, interpret and utilize welding symbols, measurements, lines and other information found on working drawings, blueprints and technical documents. Students will be able to interpret technical drawings, sketches, blueprints as well as make measurements and calculations and then use those figures to accomplish fabrication requirements.

This course provides trainees with relevant theory in oxy-fuel welding and cutting, shielded metallic arc welding and their applications. Also discussed is proper selection of power sources and settings, welding electrodes, shielding gases, joint configuration and safety and welding procedures. This course includes a lecture period, followed by a practical application or lab exercise that demonstrates the topics presented.

Learn welding codes and their applications. Upon successful completion, students should be able to explain codes and their function, use welding specifications and apply proper use of API, AWS and AME codes.

Emphasis on fuel gases, welding and cutting equipment. Covers advantages and disadvantages of fuel gases; maintenance of oxy-fuel welding set; demonstrates lighting, adjusting and extinguishing an oxy-fuel flare; and using an oxy-fuel cutting torch.

This hands-on program will focus on a series of single skill sets that are stackable for career success. You will prepare to sit for the National Institute for Metalworking Skills certification test. The program will cover these key skill areas: CNC mill, lathe and grinder set up and operation; tool identification, set-up, use and maintenance; machine process; statistical process control; quality and cycle optimization; CNC program operation; fixture set up and operation; and CNC troubleshooting.

Programmable Logic Controls (PCL) are an integral part of many devices, large and small. By the end of this course, the student will be able to create a PLC program from scratch. Students will learn the difference between digital and analog signals and how to bring them into a PLC, process them and send them back out. Students will also become familiar with a sufficient variety of ladder logic instructions.

Process control jobs are in high demand, they’re high-paying and serve many industries, including energy, food processing and pharmaceutical manufacturing.

At Delaware County Community College, we’re prepared to train you for one of these jobs. Our Process Operator Academy is 320 hours and can be completed in less than eight weeks. The program will help you transition or advance seamlessly into a career as a process operator or technician in automated manufacturing and production facilities.

The program provides students with an introduction to the concepts, theories, principles, technical demands, hazards and accident-prevention aspects associated with the operation of processing equipment.

Responsibilities of a Process Control Technician Include:

• Monitor control room functions of the delivery of products in an automated workflow
• Maintain equipment, including valves, fittings and pressure and measurement equipment
• Oversee the calibration of the equipment
• Ensure that the facility complies with state and EPA regulations
• Monitor the safety aspects of the equipment

Program Topics:

• Pump Operations
• Plant Equipment
• Role of Process Technicians and Operators
• Safety, Health and Environmental Regulations, Standards and laws
• Emergency Response, Rescue and Warning Systems
• Input/Output Devices in a Process Environment
• Industrial Control Circuitry
• Safety/Rescue Training
• Processing Unit Operation

To schedule a class, please contact us at training@dccc.edu. Dates and times are flexible to meet your needs. Contact us for custom training opportunities at training@dccc.edu.

Learn the art of dealing with people with problematic personalities. This class gives specific strategies to handle negativity and satisfy even the most difficult coworker, customer or manager.

This highly interactive class outlines the dos and don’ts of effective customer service. This class focusses on the importance of listening, speaking and acting professionally. Role play is an integral part of this class so that students can put what they have learned into action and carry the skills forward on their next work day.

The two most popular and effective media for communication for vendors, customers and prospective clients are the telephone and email. There certainly are effective techniques as far as use of the telephone, and this course will provide students with an overview of those skills. Email has become an integral part of our business and non-business culture. However, more and more, email has devolved to a place where professionalism and basic grammar and spelling have been compromised. This class will show students the importance of being professional and provide helpful tips for staying that way.

Learn how to best use Outlook, Microsoft’s email, contact and calendar management program. Topics include creating, sending and managing messages; working with email attachments; and creating contacts and groups, tasks, appointments, events and meetings.

Learn to create, save, format, edit and print spreadsheets. Course topics include Excel environment, entering and editing data, modifying a worksheet, using functions, formatting worksheets and printing and creating charts.

Learn basics to intermediate concepts of spreadsheets. Topics include formatting, formulas, functions, charts, printing spreadsheets and working with multiple worksheets.

Enhance a spreadsheet and use more advanced Excel techniques. Topics include working with multiple worksheets, customizing Excel, advanced charting and pivot tables, advanced formatting and validation, list management, auditing, templates and hyperlinks.

This course will cover basic to intermediate topics including creating documents, editing, formatting, tables and printing. Creating and performing a mail merge is also covered in this class.

Learn to create dynamic presentations. Topics include overview of the PowerPoint environment; using animation, charts and clipart; auto shapes and images; multimedia; customizing presentations; and Pack and Go and Web features.

Learn this image-editing program used by the pros. Course topics include cropping and resizing images; selecting image areas; layers; composting; adjusting color and lighting; retouching; adding text; and preparing images for print and the web.

To schedule a class, please contact us at training@dccc.edu. Dates and times are flexible to meet your needs.

Contact us for custom training opportunities at training@dccc.edu.

Each generation, from baby boomers to millennials, has a unique set of personalities and traits that affects buying habits. Gain some insights into the generations to help plan future business strategies.

No matter what one might be trying to sell, dealing with rejection is a real part of the sales process. This course trains an individual to understand that sales goals are vital and clients must be nurtured over time. This class will also provide helpful tips for getting face time with decision makers.

The number one accomplishment for any sales professional is the ability to successfully sell themselves. Opportunities to make a great first impression come quickly so having the ability to do so effectively comes with creating your own personal “60 second” elevator pitch. This course will assist in you in creating your pitch as well as provide an opportunity for you to practice and refine it.

Social media marketing is an effective and often underutilized sales and marketing tool for small business. This course will provide knowledge on how to establish your own Facebook, Twitter and Instagram pages as well as teach you how to navigate all three platforms.

It is a reality today that prospective employers and clients will research you before establishing an official relationship. This class assists you with your own personal branding so people see you for your unique skills and professionalism.

Whether for a business or a specific product, branding effectively is the difference between success and failure. This class will provide the basic axioms needed in order to establish a positive brand in the marketplace.

To schedule a class, please contact us at training@dccc.edu. Dates and times are flexible to meet your needs.

Contact us for custom training opportunities at training@dccc.edu.

This course teaches managers to harness the power of coaching in the workplace. Learn the benefits of developing your team and assist employees in growing their skills in ways that transform and empower them to be more productive while also improving their own leadership capability.

This course offers a conceptual framework for understanding diversity and its effects on organizational behavior. Effective management tools will be provided as well as a practical overview of laws that govern diversity in the workplace.

In order to attract and retain talent, organizations need to provide employees with opportunities to grow and learn in their careers. As a result, learning and development programs have become a critical talent management tool. This course will introduce managers and human resource directors to processes that other successful organizations utilize for success and discuss them in order to create takeaways for immediate application.

This course will discuss some of the more impactful legislation affecting human resources managers as well as update students on new, lesser-known legislation. Additionally, students will be updated on possible future changes based on current trending initiatives.

Oftentimes, the human resources manager in a small company wears many hats. This course will help that person organize as well as provide her/him with essential knowledge to keep the company compliant and to protect employees. Topics covered will include understanding unemployment compensation, workers’ compensation insurance, keeping proper employee files, disciplinary action protocol and creating and administering evaluations.

To schedule a class, please contact us at training@dccc.edu. Dates and times are flexible to meet your needs.

Contact us for custom training opportunities at training@dccc.edu.

Online/Remote Instruction Available
This class examines techniques utilized by successful supervisors across industries and provides tips for your own effective leadership.

Online/Remote Instruction Available
Without the necessary character to lead others, a workplace culture can take a nosedive very quickly. After we define character, this class delves into five main skills of a superior supervisor or leader. They are:

• Skill 1: Communicating Effectively
• Skill 2: Setting Expectations
• Skill 3: Delegating and Developing
• Skill 4: Empowering and Motivating
• Skill 5: Evaluating and Discipline

Online/Remote Instruction Available
Without effective communication, any workplace will struggle to be productive. This class teaches a supervisor how to remove barriers, build credibility, package messages diplomatically and form new and effective behavior.

Online/Remote Instruction Available
Oftentimes, when people of different backgrounds are placed together, disagreements and conflict can arise. This class provides a strategy to defuse these incidents and work toward positive outcomes.

Online/Remote Instruction Available
This course covers tips and the importance of prioritization and timeliness at work and in life in general.

To schedule a class, please contact us at training@dccc.edu. Dates and times are flexible to meet your needs.

Contact us for custom training opportunities at training@dccc.edu.